Privacy Policy

1. Who we are

Company Name: Dragon ComTech Ltd
Address: 146 Kew Road, Southport, Merseyside, PR8 4JF
Email: letstalk@dragoncomtech.com

Phone: 01704 828667

For data protection matters, you can contact us using the details above.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information you provide to us

• Name
• Email address
• Phone number
• Company name (if applicable)
• Enquiry details or messages

b) Information we collect automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Pages visited
• Time and date of visits

This is collected using cookies and analytics tools.

c) Client service data

When providing IT services, we may process:

• User account details
• System information
• Business contact information

This is only used to deliver agreed services and support.

d) Managed IT Services & Client Systems

When providing Managed IT Support and related services, Dragon ComTech Ltd may have access to systems, devices, networks, and data belonging to our clients.
This may include (but is not limited to):

• User account information
• Business contact details
• Emails and files (only when required for support)
• System logs and performance data
• Security and backup information

We process this information solely for the purpose of:

• Delivering IT support and managed services
• Maintaining system security and performance
• Troubleshooting technical issues
• Meeting contractual obligations

Where applicable, Dragon Com Tech Ltd acts as a Data Processor and the client acts as the Data Controller under UK GDPR.
We commit to:

• Accessing data only when necessary to provide services
• Keeping all client information confidential
• Applying appropriate technical and organisational security measures
• Not using client data for any purpose outside agreed services

Any third-party tools or providers used in delivering managed services are required to meet appropriate data protection standards.

3. How we use data

We use your data to:

• Respond to enquiries
• Provide IT services and support
• Manage contracts and billing
• Improve our website and services
• Meet legal obligations

We will never sell your personal data.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent – when you contact us or accept cookies
• Contract – to deliver IT services
• Legal obligation – for accounting and compliance
• Legitimate interests – to improve services and respond to enquiries

For Managed IT Services, processing is carried out under contractual necessity and legitimate business interests to deliver agreed technical support and system management.

5. Cookies

Our website uses cookies to:

• Improve user experience
• Analyse website traffic

You can control cookies through your browser settings. For more details, please see our Cookie Policy.

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to secure your personal data, including:

• Secure systems and access controls
• Encryption where appropriate
• Regular security reviews

We only keep personal data for as long as necessary for the purposes outlined in this policy.

7. Sharing Your Data

We may share data only where necessary with:

• Hosting providers
• IT systems and service partners
• Legal or regulatory bodies (when required by law)

For managed services, data may be processed using secure remote management and monitoring tools where required to deliver support and maintenance.

All third parties are required to protect your data.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact: gdpr@dragoncomtech.com

9. Data Retention

We retain:

• Enquiry data for up to 12 months
• Client service data for the duration of service and legal requirements

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

12. Complaints

If you’re unhappy with how we handle your data, you can contact us or lodge a complaint with:

Information Commissioner’s Office (ICO)
https://www.ico.org.uk