Managed Support

Support is available from 8:30am - 6pm monday to friday. Other options are available if they are required depending on your plan.

Response times depend on priority and your agreement - details are in the Managed Support page. Urgent issues are triaged immediately and handled as a priority.

Yes. Most software issues are resolved remotely for speed, and we attend onsite when needed.

Typically: helpdesk support, monitoring, patching, maintenance, security best practices, and guidance on improvements.

Yes. We can manage user accounts, access, device setup, and common Microsoft 365 admin tasks depending on scope.

Yes. Monitoring helps detect issues early, and we recommend best-practice controls to reduce risk.

We can supply and manage endpoint protection as part of your package, based on your requirements.

Backups can be included as part of managed services or added as a separate solution depending on your setup.

Yes. We can assess your risks and create a practical recovery approach to reduce downtime and data loss.

We usually begin with an audit-style review, agree priorities, then onboard devices/users and implement monitoring.

Yes. We can manage a smooth transition, document key systems, and reduce disruption during handover.

Pricing is typically per user, per device, or a fixed monthly plan—based on coverage, complexity, and service scope.

We can offer a pay as you go service on a 30 day rolling contract basis.